BESTSELLERS
FAQ - General
ARE THE SHOES TRUE TO SIZE?
We recommend ordering them one size up as they run smaller than other brands. You can also check the size guide available on the product page above the size selector.
DO YOUR SHOES REQUIRE A BREAK-IN PERIOD?
While many individuals experience immediate comfort with our shoes and orthotics, individual responses may vary. To enhance your comfort, we suggest wearing your new footwear for a few hours during the initial days, allowing your feet to adapt to the advanced orthotic support. Within one to two weeks, you should enjoy complete comfort and support from our products.
HOW TO REMOVE ITEMS FROM MY SHOPPING CART?
You can easily adjust the quantity of your cart by clicking on the cart-icon in the top-right corner of our website. Your cart will popup and you will be able to adjust the quantity of an item from the quantity selector or remove it by clicking on the trash icon next to the item.
OTHER QUESTIONS?
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FAQ - Shipping & Delivery
HOW LONG DOES IT TAKE FOR MY ORDER TO BE PROCESSED AND SHIPPED?
We strive to process and dispatch orders within 1-2 business days of purchase.
ONCE MY ORDER IS SHIPPED, WHEN WILL I RECEIVE IT?
Our average shipping time is 4-7 business days. We strive to deliver your order as soon as possible. We have several warehouses all over the world along with local ones in the US(Minnesota) and US(Utah) to ensure the fastest shipping to our customers.
HOW CAN I TRACK MY ORDER?
Once your order is shipped, you will receive a confirmation email with a tracking number. Use this number to monitor the progress of your delivery.
WHY THERE IS NO TRACKING INFORMATION FOR MY ORDER?
Kindly allow 48-72 hours for the courier to update the tracking information after your order has been dispatched from our warehouse.
WHAT IS YOUR RETURN AND EXCHANGE POLICY?
We offer a 90-day money-back guarantee and free exchanges on all orders.